Shalini Asokan
Manager @ Zycus | Customer Success, SaaS TAM
- Role
- Manager, Customer Success at Zycus
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shalini Asokan
As a Manager of Customer Success at Zycus, a leading provider of procurement software solutions, I lead a team of technical account managers who monitor and drive customer adoption, outcomes, and value across 50+ global B2B customers in various industries. I have over 10 years of experience in customer success, SaaS Service, and enterprise software account management, and I am passionate about delivering exceptional customer service and support. In my current role, I craft renewal documents, proposals, and contracts, to quantify and track scope, prioritize and deliver compelling use cases, and achieve business objectives such as churn, expansions, health score, and NPS. I also coordinate with the sales and product departments to provide report analysis of trends in customer behavior and user experience, and to identify and resolve customer issues and concerns. My goal is to build long-lasting and mutually beneficial relationships with our customers, and to help them achieve their procurement goals and challenges.
Experience
Manager, Customer Success
Feb 2022 — Present · Bengaluru, IN
Education
Periyar Maniammal Institute of Science & Technoloyg, Thanjavur
Bachelor's degree, Business Administration and Management, General
2008 — 2011
R I Academy
12th Grade , Business/Commerce, General
2005 — 2006
Frankfinn Institute of Airhostess Training
Diploma in Aviation, Hospitality and Travel Management, Aviation/Airway Management and Operations
2006 — 2007
Parachute Regiment School
10th Grade , 10th Grade
GIA (Gemological Institute of America)
Gemology, Diamond Grading
2009 — 2010
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