Shalini Sriram
Customer Success @ HireList.AI
- Role
- Customer Success Executive at Hirelist.Ai
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shalini Sriram
I have over 3 years’ experience in the technology sector and have been with KBS Group…
Experience
Customer Success Executive
Apr 2022 — Present · Irving, TX, US
Client Onboarding and Training: Lead onboarding for new clients, ensuring smooth transitions and comprehensive understanding of Hirelist.ai\'s platform. Relationship Management: Build long-term client relationships, acting as their primary contact. Understand their goals and provide strategic advice to align Hirelist.ai\'s capabilities with their recruitment strategies.Customer Support and Issue Resolution: Provide exceptional support by addressing inquiries, troubleshooting issues, and ensuring timely resolution. Data Analysis and Reporting: Utilize Hirelist.ai\'s analytics to monitor client success metrics. Generate reports offering insights on recruitment efficiency, candidate quality, and platform performance, aiding clients in data-driven decisionsFeedback Collection and Product Improvement: Gather client feedback to identify areas for improvement. User Adoption and Engagement: Drive user adoption by regularly checking in with clients, offering best practices, and introducing new features. Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive approach to customer successClient Retention and Renewal: Focus on client retention by demonstrating Hirelist.ai\'s ongoing value. Strategic Consulting: Provide consulting to help clients optimize recruitment processes. Success Stories and Case Studies: Develop success stories and case studies highlighting Hirelist.ai\'s positive impact on clients\' recruitment processes. Join me at Hirelist.ai, where we\'re transforming the future of talent acquisition with AI-powered solutions!
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