Shalini Singh

About Shalini Singh

I’m a Customer Success Senior Manager passionate about enabling organizations to achieve measurable impact through digital transformation. I specialize in helping enterprises adopt and scale Bain’s ARC (Action, Results, Collaboration) platform, delivering outcomes that drive efficiency, cost optimization, and growth.My focus areas include leading the ARC AI enablement and the ARC B2C infrastructure migration, where I ensure organizations successfully transition to next-generation AI-enabled solution that unlock real business value. By combining product management, client engagement, data analysis, and project coordination, I help companies overcome the challenges of large-scale transformation.I thrive at the intersection of customer success and change management - building strong relationships, understanding client priorities, and tailoring enterprise solutions that stick. My approach bridges strategy with execution - measuring transformation initiatives, upgrading tool capabilities, and co-creating solutions that make ambitious goals achievable.Known for my adaptability and clear communication in fast-paced environments, I bring a problem-solving mindset and a relentless focus on results. My Diploma in Business Management further strengthens my ability to translate complex programs into sustainable outcomes.I partner with organizations to navigate transformation with confidence - turning bold ideas into measurable results through ARC innovation, AI-driven insights, and SaaS adoption.

Experience

1. Senior Manager, Solution Delivery

   Bain & Company

   Oct 2025 — Present · Gurugram, IN

Education

• Harvard Business School Online

  Certificate in Leadership Principles

• Symbiosis Institute of Business Management, Pune

  Diploma, Business Management

  2014 — 2015

• Symbiosis Institute of Technology

  Bachelor of Technology, Electronics and Telecommunication

  2013 — 2017

• Harvard Business School Online

  Certificate in Strategy Execution