Shalini Shukla

About Shalini Shukla

I am a dedicated Business Operations Professional with over 10 years of experience in reporting, sales operations, and business analytics. With a strong background in leveraging data and analytical tools, I provide valuable insights that empower sales leaders to make informed decisions. My expertise spans sales cadence management, performance tracking, and pipeline insights, ensuring strategic alignment and impactful outcomes.Currently working at IBM, I collaborate with cross-functional teams to streamline processes, deliver actionable insights, and enhance operational efficiency. From managing seller performance reports to driving automation projects that reduce manual effort, I continuously seek opportunities to improve workflows and drive business success.Passionate about problem-solving, I excel in building lasting professional relationships with stakeholders, ensuring seamless communication and effective decision-making. My commitment to excellence has been recognized through multiple awards for performance, innovation, and collaboration.I thrive in dynamic environments, combining my technical expertise with a results-driven mindset to deliver measurable business impact. Let’s connect to discuss ideas, opportunities, and strategies for growth.

Experience

1. Business Analyst

   IBM

   Jun 2018 — Present · Bengaluru, IN

   Integrated support for pipeline reporting and forecast toolsTo assist a designated set of IBM Sales Managers with standard SMS deliverables by providing Analysis on weekly basisDirect Point of contact for Country managers, territory managers for instant business operation supportReview and validation of existing processes to overcome the challenges Organize workshops for business managers to introduce & review new features and functionalitiesClosely work with finance team to calculate and incorporate forecast, target, streams etcClosely work and provide deep dive analysis to marketing team to support their strategy planProvide Win Loss analysis to Sales Leaders with deep dive analysis and its impact on future pipelineDesigned and manage seller’s performance report for Sales leader and implemented across regionsTrain the onshore operation team on new features, functionalities and support.Manage requests, contacts and issues for sales managers via automated request tool respecting standard turnaround time.Set up standard SMS weekly reports in our Trigger Based Schedule tool and maintains inventory as Sales Managers are eliminated, added or replaced.Certified trainer to train new hires.Key projects: Transition and execution of business tools support for Russia & CIS, Central and Southeast EuropeAutomated dashboard creation for region-wise week to week changes for new opportunity Identification.Created automated & Interactive Dashboards for multiple Analysis and successfully implemented the project.

Education

• St Joseph Inter College

  10th, Pcm

  2005 — 2006

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, INFORMATION TECHNOLGY

  2008 — 2012

• St Joseph Inter College Lucknow

  12th, PCM

  2007 — 2008

Skills

• Ajax
• Communication Skill
• Servlets
• Data Structures
• Css
• Analytical Skills
• Microsoft Word
• Javascript
• C#
• Html
• C++
• Microsoft Excel
• Php
• Sql
• Asp.net
• Hibernate
• Core Java
• Mysql
• Java
• C
• Programming