Shalini Sharma
IBM - ISL( India Software labs )
- Role
- Product Support Engineer at IBM
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
Experience
Product Support Engineer
Dec 2023 — Present · Kochi, IN
ISL - India Software labs | IBM SevOne product | Technical support professional - Providing Support & Solution to the SevOne NPM Product- Engaged with Network performance issues, SNMP trap, cluster error, Production Upgrade issues, Poller( SNMP & Process), Collector & plugins, Flow Non-flow data, DNC, Data reports, alerts and traps.
Education
National Institute of Technology Jamshedpur
Master of Computer Applications - MCA
2019 — 2022
University of Allahabad
Bachelor of computer Application BCA
2016 — 2019
Central Board of Secondary Education
High School & Intermediate
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