Shalini Ravichandran

Service Delivery Manager @ UST | ITIL, Process Improvement

Role: Service Delivery Manager at UST
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Shalini Ravichandran

IT Delivery Leader with 14+ years of experience in IT Infrastructure, specializing in…

Experience

Service Delivery Manager
UST
Sep 2023 — Present · Chennai, IN
Designation: Service Delivery Manager | Sep 2023 Till PresentResponsibilities:Service Delivery Manager – Asset Management & InfrastructureEstablish governance and control mechanisms to achieve SLA.Initiate Service and process improvement plansStakeholder engagement and Escalation POCPeople Management with scope to project transition and transformation Managing SLA’s and KPI’s for process improvements as per ITIL processEnsure system process and technology are in place to support outstanding service deliveryRegular reporting to management on performance of deliveryLeading personnel management including recruitment, performance assessment, training and mentoring

Contact information

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•••••@ust.com
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Current company

UST

Information Technology & Services · 30K employees · Founded 1999 · Aliso Viejo, California, United States

UST is a global provider of digital technology services and solutions, focusing on digital transformation, IT consulting, and technology implementation for large enterprises. Founded in 1998 and headquartered in Aliso Viejo, California, UST has over 26,000 employees across 25 countries. The company partners with Global 1000 enterprises to drive innovation and efficiency through a structured approach that includes strategy, planning, building, verifying, and running operations. UST offers a wide range of services, including strategy implementation, experience design, and digital transformation. Its expertise spans various industries such as healthcare, manufacturing, retail, financial services, and telecommunications. The company also provides proprietary products and platforms like UST HealthProof and UST SmartOps to enhance its service delivery. UST leverages advanced technologies, including machine learning and AI, to optimize operations and deliver measurable outcomes for its clients.

ust.com

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