Shalini Kumari Maurya
Turning Challenges into Smiles | Associate at Zomato
- Role
- Associate at Zomato
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shalini Kumari Maurya
I am a BBA graduate currently working as an Associate at Zomato, where I focus on ensuring seamless customer experiences, resolving queries, and maintaining strong service standards.My role is helping me build expertise in communication, problem-solving, and client relations, while I continue to grow as a professional in the corporate world.
Experience
Associate
Aug 2025 — Present · Gurugram, IN
Managed 4 LBAs, ensuring smooth daily operations and timely resolution of customer and partner issues.Drove real-time problem solving by coordinating with delivery partners and internal teams to maintain service quality.Analyzed recurring issues and supported process improvement by identifying trends and escalating critical cases.Maintained 95%+ accuracy in handling tickets and documentation while working in a fast-paced, data-driven environment.
Education
CHANDIGARH UNIVERSITY
Bachelor of Business Administration - BBA, Human resources
CHANDIGARH UNIVERSITY
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General
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