Shalini K
Banking Professional | 4+ Years in Customer Escalation and Mentoring | Aspiring Leader in banking Services
- Role
- Escalation Representative at Wells Fargo
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shalini K
Banking professional with 3+ years of experience specializing in customer relationship…
Experience
Escalation Representative
Sep 2024 — Present · Chennai, IN
1) Manage and resolve complex and sensitive customer escalations in a timely and professional manner.2) Investigate root causes of customer complaints and provide effective resolutions in compliance with bank policies and regulatory guidelines.3) Document all customer interactions and case details accurately using internal systems.4) Identify recurring issues or risk trends and escalate to management for continuous improvement.5) Maintain a strong focus on customer satisfaction while protecting the interests of the organization.
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