Shalini Jain
Supply Chain and Key Account Manager | Optimizing Operations, Reducing Costs & Strengthening Client Relationships
- Role
- Assistant Manager at Prozo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shalini Jain
Driven professional with extensive experience in supply chain management, logistics, and…
Experience
Assistant Manager
Apr 2023 — Present · Gurugram, IN
Cultivate and maintain strong relationships with key clients who utilize warehouse, PTL, and D2C Freight services. Major brands like Relaxo, Thomas Scott, Lavie, Yogabar, Fancode.2. Regularly communicate with clients to understand their needs, address issues, and ensure satisfaction3. Planning of space, manpower, and operations to adhere to the SLAs of <0.5% breach in operations4. Coordinate with warehouse operations teams to ensure smooth and efficient handling of client inventory and orders.5. Ran the manpower optimization drive across multiple verticals to bring about a reduction of 20% in manpower6. Implement best practices and innovative solutions to deliver value-added services to clients7. Generate regular reports on account performance, highlighting achievements, challenges, and opportunities for improvement8. Ensure Freight compliance with agreed-upon SLAs, including transit times, delivery performance, and service quality metrics. Regularly monitor performance against SLAs and take corrective actions as needed.9. Continuously evaluate and improve freight management processes to enhance efficiency, reduce costs, and increase customer satisfaction. Solicit feedback from clients and stakeholders to identify areas for improvement and implement best practices.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor's degree
2013 — 2017
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