Shalini D.
Client Services Team Lead @Leroc
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WORK HISTORY
Client Services Team Lead @Leroc
Bengaluru, IN
EDUCATION
Julien Day School - India
Icse, Commerce
Manipal University Jaipur
Bachelor of Business Administration - BBA
ABOUT SHALINI D.
With over 8+ Years of experience in Customer Success, Business Operations, my strengths have been my ability to manage customers\' needs and challenges with elegance while still leaving an admired brand image. Solid technical expertise mixed with empathetic communication enabled easy issue resolution or product ownership while maintaining extremely high customer satisfaction. Communication, persuasion, and listening abilities, as well as high-quality brand representation, are my strong suits. In addition to being a customer success ambassador, I have coached and led teams of customer care officers (CCO), service engineers, and inventory managers.Currently leading a team of 25+ as a Business Operations Manager.
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