Shalini Priyadarshi
Director of SaaS & Cloud Support | Scaling Global Teams (100+) | Driving CSAT/NPS Growth | Ex-Snowflake, AWS, Microsoft | GCC & AI-Ops Leadership
- Role
- Director Customer Success & Operations (Cloud Managed Services & Ai) at NTT DATA, Inc.
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shalini Priyadarshi
I build Customer Success systems that scale. Over 19+ years, I’ve led large…
Experience
Director Customer Success & Operations (Cloud Managed Services & Ai)
Sep 2024 — Present · Hyderabad, IN
I lead large-scale customer-facing operations across Customer Support, Customer Success, and service delivery in a global matrix environment.* Lead a 150+ FTE organization supporting 500+ enterprise customers in a 24x7 operating model* Own and drive delivery outcomes across customer experience, operational performance, and account health* Partner with Sales and leadership on renewals, lifecycle management, and expansion opportunities* Align operations with customer business outcomes to improve value realization and long-term growth* Act as senior escalation leader for critical customer issues, ensuring timely resolution and executive visibility* Drive AI and automation initiatives including ServiceNow Now Assist and AI-driven workflows, delivering 20–30% efficiency gains* Build leadership capability and scale teams through structured mentoring and performance frameworks* Run operational cadences such as leadership reviews and skip-level connects to drive transparency and execution discipline
Education
ICFAI University
Bachelor of Technology - BTech, ECE
Iron lady (TISS)
leadership development, Organizational Leadership
2019 — 2020
ICFAI institute of science and technology
B.Tech, ECE
2002 — 2006
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