Shalini Chouhan

About Shalini Chouhan

With a robust career spanning over 15 years across diverse roles and industries, I bring a wealth of expertise in business development, corporate training, talent coordination, and executive administration. For the past 5+ years at FiveS Digital, I have been instrumental in driving strategic growth as a Business Development Manager, spearheading initiatives that expand our footprint across both domestic and international markets. My multifaceted experience includes impactful stints as a Corporate & IT Trainer, Placement & Activity Coordinator, and Executive Assistant, equipping me with a unique blend of leadership, communication, and operational excellence. This diverse background enables me to approach challenges with agility, delivering tailored solutions that meet evolving business needs. Key achievements include: Accelerating revenue growth and securing key strategic partnerships Designing and executing comprehensive training programs that enhance employee performance and organizational efficiency Leading talent acquisition and placement strategies, strengthening workforce capabilities Providing high-level executive support, streamlining administrative functions, and enhancing institutional effectiveness Passionate about continuous learning and innovation, I thrive on driving meaningful impact and fostering collaborative success in dynamic environments.

Experience

1. Business Development Manager

   FiveS Digital

   Mar 2021 — Present · IN

   At FiveS, through our impact sourcing model, we follow digital first approach. We upskill and employ youths from smaller towns across India, while delivering solutions & services to our client partners. With 1500+ people at 7 delivery centres across India, and presence in Europe and Northern America, we have successfully delivered solutions across the verticals. With our digital transformation and Customer Experience solutions & Services, we enable our client partners to scale and serve their customers better. With the right blend of \"Machine+ Human Intelligence\", we bring onboard operational efficiency and elated experience. Our key clientele includes renowned names from BFSI, foodtech, EdTech, fintech, healthcare, ecommerce, and utility domains. We work with small, mid, large size businesses, and also start-ups, enabling them to build/scale/improve/optimise their business processes and serve the customers better.\\\\n\\\\nOur Capabilities\\\\n• IPA/RPA: Our experts leverage industry leading platforms like Kofax, Automation Anywhere, Ui Path etc to connect, automate, accelerate, and optimize business processes across the functions.\\\\n\\\\n• Virtual Assistants: Our team delivers AI/ML powered custom chatbots and email bots that can integrate with multiple channels and business platforms. Complex queries are handled by our teams trained to deliver values via chat or email\\\\n\\\\n• Data Preparation: Our high-quality data preparation solutions & services fuels and maximises our clients AI/ML, computer vision & NLP efforts. With our platform & services offerings, we deliver data annotation, moderation, tagging, cataloging, wrangling and data enrichment. Our teams have expertise in any data form, be it text, image, audio, or video.\\\\n\\\\n• Contact centre: Our best-in-class contact centre solutions and services are perfect blend of telephony, I/AVRS, bots and human’s delivery exceptional customer services across the channels.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Indira Gandhi National Open University

  Master of Computer Applications - MCA

• Mohanlal Sukhadia University

  Bachelor's degree

• Indira Gandhi National Open University

  CIC

• Indira Gandhi National Open University

  PGDCA

• APTECH Computer Education

  Web Designing