Shalini Bhatt

Executive Lounge Manager @The Imperial

IN

Guest Experience: Ensure a seamless and exceptional guest experience for Executive Lounge guests as well as front office guests, including check-in/check-out procedures, room assignments, and personalized services.Team Leadership: Lead and manage a team of front office associates and lounge staff, providing training, guidance, and support to maintain high service standards.Executive Lounge Operations: Oversee all aspects of the Executive Lounge, including food and beverage service, amenities, cleanliness, and ambiance, to meet and exceed guest expectations.Front Office Management: Manage front office operations, including reservations, guest inquiries, room allocations, and payment processing, ensuring efficiency and accuracy.Guest Relations: Handle guest feedback, complaints, and special requests promptly and professionally, striving for guest satisfaction and loyalty.Revenue Management: Implement strategies to maximize revenue generation, including upselling opportunities, promotions, and membership programs for the Executive Lounge.Quality Assurance: Maintain cleanliness, safety, and hygiene standards in the Executive Lounge and front office area, adhering to brand standards and regulatory requirements.Budgeting and Cost Control: Manage budgets for the Executive Lounge and front office areas, monitoring expenses, optimizing resources, and identifying cost-saving measures.Training and Development: Conduct training programs for front office and lounge staff to enhance their skills in guest service, communication, upselling, and problem-solving.Compliance: Ensure compliance with hotel policies, brand standards, safety regulations, and legal requirements related to front office and lounge operations.