Shalet Johnson
Customer Champion - Agile software development , outcome driven, highly technical, User first
- Role
- Customer Success at Nectar
- Location
- Saratoga Springs, UT, US
- LinkedIn followers
- 500 followers
About Shalet Johnson
I am a highly capable Product Manager with 4+ years of experience building SaaS products. I have a proven track record of providing business solutions that lower support costs, increase revenue, and build customer loyalty. My technical experience and expertise set me apart from others and allow me to build strong relationships with engineers. The knowledge I have gained in the course of my career spans multiple functional areas including Product Management, Engineering, QA, UI/UX, Sales, Customer Support, Finance, Marketing, and Onboarding.Over the last 4 years, I led initiatives resulting in over $1 million in business operating cost reductions, a 90% decrease in customer support call volume related to my products, and a 4% decrease in churn. I am skilled in Agile environments, conducting user-centric product development, and managing cross-functional teams to achieve strategic objectives.
Experience
Customer Success
Oct 2024 — Present · Lehi, UT, US
Education
Snow College
Generals
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