Shalawn McMillan

About Shalawn McMillan

Shalawn McMillan is a accomplished Senior Consultant with a robust history at Verizon…

Experience

1. Consultant - Risk Management & Compliance

   Verizon

   Dec 2024 — Present · Atlanta, GA, US

   Assessing the risk inherent in the business function under review and making decisions concerning the scope of work based on those risks.Data mining results, statistical analysis, and other techniques are used to assess the efficiency of system controls, and testing is performed as needed to identify root-cause issues and formulate improvement recommendations for senior management.Providing the repair of controls that are not functioning as intended, the improvement of the control environment to address current and developing threats, and the overall improvement to change control.Running frequent, ad hoc requests from the business for advice/assistance regarding controls and compliance.Supporting Internal and External Audit groups in planning and completing their audit engagements.Developing, implementing, and maintaining risk and controls matrices, policies, and standard operating procedures to address state and federal requirements, including but not limited to FCC regulations and federally funded infrastructure.Monitoring and evaluating the design and operating effectiveness of active business processes and technology controls to help ensure that Verizon is meeting its legal and regulatory obligations.Working with key stakeholders throughout the enterprise to design, document, and implement business process and technology controls for regulatory compliance. Partnering with cross-functional teams to provide insights into control issues and risk reduction strategies.Developing strategic roadmaps, checklists, and assessments for compliance readiness.Collaborating with the ERM BI team to leverage data analytics where possible in developing, collecting, and reporting results.Leading discussions with peer ERM teams to identify points of synergy and collaborate on holistic reporting.Preparing and delivering presentations communicating risks mitigated and the potential impacts of unmitigated risks to senior management.

Education

• Argosy University

  Bachelor of Science Degree

  2010 — 2011

• Argosy University

  Master’s Degree

  2014 — 2015

Skills

• Call Centers
• Microsoft Office
• Public Speaking
• Interviews
• Program Management
• Negotiation
• Team Leadership
• Leadership
• Call Center
• Cross-Functional Team Leadership
• Account Management
• Management
• Team Building
• Telecommunications
• Strategic Planning
• Public Relations
• Troubleshooting
• Software Documentation
• Project Management
• Networking
• Human Resources
• Coaching
• Data Analysis
• Process Improvement
• Customer Retention
• Employee Training
• Customer Service
• Training
• Vendor Management