Shalabh Kumar

About Shalabh Kumar

Hello! I am Shalabh Kumar, an experienced professional with over 8 years in logistics and operations management, specializing in optimizing delivery systems and enhancing customer satisfaction within the e-commerce sector. My journey has taken me from a Team Lead in Last Mile Operations at Amazon to my current role as a Shipping and Delivery Support Team Manager, where I lead a dedicated team to ensure seamless customer service operations. I thrive in high-pressure environments and am committed to driving efficiency and effectiveness in all delivery processes.Throughout my career, I have been recognized for my leadership and operational performance, significantly contributing to improved customer satisfaction and team productivity. I possess a strong understanding of logistics management principles, including cost control and safety protocols, which has enabled me to manage large teams and streamline delivery processes effectively. My key achievements include leading last-mile delivery operations at India’s largest delivery station, overseeing shipments daily, and managing a workforce of over 500 associates.In addition to my current role, I have worked as a Coiled Tubing Operator and Downhole Tools Specialist at Halliburton, where I performed well intervention jobs using coiled tubing both onshore and offshore. I have certifications in offshore safety, firefighting, and helicopter safety and escape, which demonstrate my commitment to safety and emergency preparedness. I am passionate about delivering high-quality service to customers and ensuring the success of the operations.Key Achievements- Successfully launched multiple delivery stations across Pune, ensuring optimized logistics and seamless operations- Awarded the Global Hero for achieving the highest DSR worldwide four times in a year- Recognized for excellence in Proxemics in 2020 and awarded the Last Mile League for achieving the highest Early Morning Deliveries in India during Diwali Peak 2018.

Experience

1. Sds Team Manager

   Amazon

   Nov 2022 — Present · Pune, IN

   In my current role, I lead the customer service operations, ensuring that all enquiries and issues are addressed promptly to enhance customer satisfaction. I collaborate closely with last-mile delivery teams to streamline communication and resolve operational challenges. Managing a diverse team of associates, I foster a high-performance culture and align our efforts with organizational goals. I analyze performance data to identify trends and implement strategies for operational efficiency, while also developing training programs for new team members.

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2009 — 2013

• The North Point School, Darjeeling

  Schooling, Classes 4th to 6th

  1999 — 2002

• The Emerald Heights International school, Indore

  High Schooling, Mathematics and Computer Science

  2003 — 2008

• The Frank Anthony Public School, Bangalore

  schooling from Nursery to 3rd standard, schooling

  1995 — 1998

Skills

• Oil & Gas
• Leadership
• Microsoft Word
• Microsoft Office
• Excel
• Catia
• Customer Service
• C
• Market Research
• Engineering
• Teamwork
• Team Management
• Html
• Customer Relations
• Public Speaking
• Social Media Marketing
• Manufacturing
• Microsoft Excel
• Powerpoint
• C++
• Mechanical Engineering
• Autocad
• English