Shalabh Chauhan
Learning and Development Manager - Reliance Jewels @Reliance Retail
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WORK HISTORY
Learning and Development Manager - Reliance Jewels @Reliance Retail
Responsible for Trainings in Jewels Format across UP/UK/RAJ.Delivered end-to-end capability development for 1100+ staff across Trends, TST, AJIO, and Footwear formats. Led regional training strategy, monthly calendar, and certification programs for Store & Department Managers. Managed LMS & mobile learning tools, integrated ILT, CRT, OJTs. Conducted mystery audits and led TNA-driven interventions with measurable improvement. 25% rise in customer experience, 20s reduction in AHT, 3% drop in fatal errors. Awarded Best HR Initiative & recognized for Best Practice Implementation – UP/UK.
EDUCATION
SHIA P.G. COLLEGE, SITAPUR ROAD
2006, B.Sc
Lucknow University
B.Sc. (Maths)
ABOUT SHALABH CHAUHAN
Leadership Development Coach. Learning Strategist, Training DeliveryTalks about #leadershipdevelopment #coaching #training #learningBased at Lucknow with 12 years of experience in Training in different domains like Telecom, Education, Teacher Training, Content Development, Mobile, Retail, Sales Training and much more
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