Kushal Sharma

About Kushal Sharma

I am Customer Success professional with 10+ years of experience working with SaaS companies, including 5+ years experience of full-time remote work. While working on different roles in my career, I learned that \'Customer satisfaction and happiness\' is the key to any business growth. Being the first contact of customers, a support agent or professional has to act as \'Voice of customer\' to deliver the right product & features to the right customers.I love to help people with not only the questions they have to run a product but with also showcase the value of the product or feature so that they can get most out of it for their business growth. New challenges in a fast-growing environment motivate me to learn new things. My professional skills include- Customer support via Email/Tickets, Live chat, VoIP, Remote session, Social media- Good communication skills, both written and verbal- Technical document writing and proofreading- Product build release QA and Testing- Mentorship and coaching- Experience of working with Kayako and Zendesk help desk tools- Experience of working with Salesforce, Atlassian/JIRA, Zuora, SendGrid, Zapier- HTML, CSS, PHP, MySQL, APIs, Linux Server environments, Windows Server environments

Experience

1. Principal Customer Support Engineer

   Entrust

   Apr 2024 — Present · IN

   In April 2024, Entrust acquired Onfido and we\'re driving the future of secure digital transformation as one company.

Education

• CT Institute of Management & IT

  Master of Computer Applications (MCA), Information Technology

  2008 — 2011

Skills

• Php
• Cascading Style Sheets (Css)
• Technical Support
• Team Management
• Apache
• Customer Relationship Management (Crm)
• Sql
• Customer Service
• Mysql
• Html