Shakuntala Sarkar
High Impact Digital Transformation Strategist, passionate about helping customers realize their Tech adoption dreams with business value realization. #digitaltransformation #cloudtechnology #thoughleadership
- Role
- Director, Customer Success, Ai Business Solutions, Workforce at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shakuntala Sarkar
I am an award winning “customer success” professional with 20+ years of proven expertise in cloud technology adoption for digital transformation, improving customer retention through data analytics and yielding stellar financial results for all stakeholders. I have worked in Banking, Retail, Healthcare and Technology industries in the Consulting, Sales and Marketing domain. My professional skills are primarily in Digital Transformation consulting / advisory, Change Management, Consumer Analytics, Marketing Strategy, Conventional and Digital marketing, Sales Funnel Development and People Management.The last 4.5 years in the customer success team in Microsoft has been an incredible career growth story for me. I started off as an individual contributor and rose up the ranks to take a leadership position in the organization. In these years, I have won multiple awards including the Platinum Award for Outstanding achievement, 2022. When I am not working, I spend my time learning Spanish, painting and improving the conditions of the stray animals on the Bangalore streets.
Experience
Director, Customer Success, Ai Business Solutions, Workforce
Jun 2023 — Present · Bengaluru, IN
Education
St. Xavier's College
B. Sc., Economics
1995 — 1998
Indian Institute of Management, Calcutta
Executive Program in Business Management, Business Management
2012 — 2013
Indian Institute of Management, Calcutta
Advanced Program in Digital Business Leadership, Computer and Information Sciences and Support Services
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