Shakti Saini

About Shakti Saini

Seasoned Technical Support Executive skillfully leads troubleshooting and issue resolution. Over 4 years proficiently guiding IT problem fixes, outlining assessment standards and promoting training initiatives. Skillfully directs critical maintenance services to streamline technology operations. Detailed assistance to escalate and address deployment miscalculations. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training co- workers and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure. Extended analysis to assist technology team efforts to escalate and resolve issues. Maintaining current hosting environment in both a Linux and Windows environment. Providing support for customer hosting specific issues including debugging customer sites to aid in problem resolution as well as customer initial setup of sites. Ensuring servers are kept up to date and free of potential exploits. Setup and deployment of new hosting servers. Maintaining a highly available environment to minimize interruption to customers. Researching competitive product offerings and recommending changes to existing products or new additions. Performing DNS transfers and setup on behalf of customers as well as troubleshooting DNS issues. Ensuring customer data is protected. Monitoring the health of the entire hosting environment. Troubleshooting advanced customer networking; connectivity issues; VoIP connectivity and quality of service and customer facing email issues. Learn and implement new web portals and hosting interface (Linux cPanel, Plesk, and applications like WordPress, Joomla Etc.). Working with exchange servers for Microsoft Office 365. Offered friendly and efficient service to all customers, handled challenging situations with website security(Protection against Malware and work on SSL to protect websites from hacking). Maintained up-to-date knowledge of product and service changes.

Experience

1. Support Engineer

   In Time Tec

   Apr 2022 — Present · Jaipur, IN

Education

• OPJS University

  Bachelor's degree

  2013 — 2016

• OPJS University

  Master of Computer Applications - MCA

  2016 — 2019