Shakti Longani
Quality Assure @Infosys | Science and AI Enthusiast | Former Computer Science and English Literature Teacher
- Role
- Senior Technical Process Executive at Infosys
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Shakti Longani
Experienced Quality Assurance Specialist with over 18 months of expertise in technical…
Experience
Senior Technical Process Executive
Dec 2022 — Present · Pune, IN
Proficiently run diagnostic tests and conduct thorough research to identify and resolve faults, ensuring seamless incident resolution.• Vigilantly analyze fault types, acting as a liaison between service and delivery teams to enhance communication and collaboration• Collaborated with team members to update and maintain process documentation, ensuring accuracy and compliance.• Facilitated knowledge transfer sessions to enhance team capabilities and promote a culture of continuous learning.• Acted as a reliable point of escalation, referring to the supervisor or line manager in exceptional cases, showcasing exceptional decision-making skills.• Integral member of the Operations and Maintenance team, providing crucial support to clients.• Led and motivated teams, fostering a collaborative environment that boosted productivity and efficiency.
Education
Kopargaon Taluka Education Societys K.J.Somaiya College of Arts,Commerce & Science College, Mohinirajnagar, Kopargaon, Dist.Ahmednagar 423601
Master of Commerce , Business/Commerce, General
Kopargaon Taluka Education Societys K.J.Somaiya College of Arts,Commerce & Science College, Mohinirajnagar, Kopargaon, Dist.Ahmednagar 423601
SSC, Business/Commerce, General
Kopargaon Taluka Education Societys K.J.Somaiya College of Arts,Commerce & Science College, Mohinirajnagar, Kopargaon, Dist.Ahmednagar 423601
Bachelor's of Computer Application, Computer and Information Sciences and Support Services
Seva Niketan Convent School
HSC
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