Shakti H.

Senior Manager - Expedia Group | CX Strategy | Business Transformation & Service Excellence | Vendor & Supplier OPS

Role: Senior Manager, Customer Experience at Expedia Group
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Manager, Customer Experience
Expedia Group
Apr 2025 — Present · Gurugram, IN
Driving global change and operational excellence through strategic portfolio management, data-led performance frameworks, and cross-functional stakeholder engagement. Representing leadership in executive forums while integrating product and vendor strategies for scalable impact.

Education

Guru Gobind Singh Indraprastha University
Bachelor of Business Administration (BBA), Business Administration and Management, General
2004 — 2007
The Institute of Chartered Accountants of India
Diploma in Managament, International Business Management
2011 — 2012

Contact information

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Work email
•••••@expediagroup.com
Personal email
•••••@•••••.com
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Current company

Expedia Group

Software Development · 22K employees · Seattle, Washington, United States

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links: Expedia: https://www.expedia.com/helpcenter Hotels.com: https://service.hotels.com/en-us/ Vrbo: https://help.vrbo.com/ For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp

expediagroup.com

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Experience

Senior Manager, Customer Experience

Education

Guru Gobind Singh Indraprastha University

The Institute of Chartered Accountants of India

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