Shakthi Nayagam M
Manager - Customer Support @ Freshworks | Enhancing AI powered Customer Experiences
- Role
- Manager - Customer Support at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shakthi Nayagam M
A skilled Manager in Customer Support who worked his way from ground up - starting as a Product specialist, adapting and picking up learnings through multiple stages of transition in the Organisation. Currently supporting customer success initiatives, expertise spans teamwork, project management, communication, cross team collaboration and implementation of AI to aid customer experiences. With prior roles in technical account management and leadership within the same organization, I contribute to operational excellence, leveraging my technical background and commitment to collaboration.
Experience
Manager - Customer Support
Apr 2023 — Present · Chennai, IN
Education
Shanmugha Arts, Science, Technology and Research Academy
Bachelor of Technology (B.Tech.), Mechanical Engineering
2012 — 2016
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