Shakthi Shankar Rm
Head of Customer Success for PAM suite of products | ManageEngine | Zoho | Privileged Access Management and Cybersecurity Specialist |
- Role
- Head of Customer Success at Zoho
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shakthi Shankar Rm
An experienced PAM professional with 15+ Years of total experience in the IT Security industry involved in diverse roles relating to Identity & Access Management, Privileged Identity Management, Privileged Password & Session Management.Have experience of working with various clients across US, UK, Australia, APAC, Europe and the Middle East on IT Security Consulting, Solution Implementation, Client Servicing, Technical Support & Management of Critical Business Applications/Servers AdministrationAlso involved in evaluating and analysing client\'s needs to identify pain points and provide solutions, conduct POC & workshops with stakeholders to scope requirements and ensure that solutions are favourable to all, recording use cases in a deft manner to articulate requirements for implementation & testing, facilitate product comparison study and assessing & documenting the gap between As-Is and To-Be processes to provide the most efficient and cost-effective solution. Implement the solution in the Testing & production environment. Conduct Admin & End User Training.
Experience
Head of Customer Success
Sep 2023 — Present
Education
Anna University Chennai
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2002 — 2006
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