Shakshi Singh

About Shakshi Singh

Order to Cash specialists skilled in billing, invoice processing, and credit management across global clients. Proficient in SAP, Salesforce, ServiceNow, and Coupa, driving process optimization and compliance. Adept at cross-functional collaboration to resolve escalations and enhance customer satisfaction while ensuring operational efficiency and accuracy. What I Bring to the Table Global OTC Expertise: Over 4 years of experience managing end-to-end Order to Cash processes across diverse industries and global clients, including Nilfisk, Johnson Controls, and FIS Global. Proven ability to handle complex billing cycles, credit/debit notes, invoice processing, and compliance requirements. Process Optimization : Led seamless process transitions and improvements, ensuring SLA adherence, faster issue resolution, and reduced operational gaps. Known for conducting daily huddles and cross-functional alignment to drive performance. Tech-Savvy & Tool Proficient: Hands-on expertise with industry-leading platforms such as SAP HANA, SD, Ariba, Salesforce, ServiceNow, Coupa, Verisae, and Tungsten. Adept at leveraging automation and digital tools to streamline workflows and boost efficiency.🤝 Cross-Functional Collaborator: Strong track record of working closely with finance, operations, and client support teams to resolve escalations, enhance customer experience, and maintain billing accuracy. Data-Driven & Compliance-Focused: Skilled in generating performance reports, managing audit-ready documentation, and upholding billing standards across recurring and ad-hoc schedules. Mission Statement:\"To drive operational excellence and financial accuracy in every phase of the Order to Cash process by combining process expertise, technology proficiency, and cross-functional collaboration—ensuring smooth cash flow, enhanced customer experience, and sustainable business impact.

Experience

1. Finance Analyst

   Accenture

   Oct 2024 — Present · Magarpatta City, IN

   Accenture Solutions Pvt. Ltd, Pune • O2C Analyst | Oct 2024 – Present Project – Baker Hughes - Executed Debit Memo (DM) and Delivery ticket (DT) in ERP systems to correct billing errors and ensure accurate revenue posting- Executed reclassification entries to align expenses and revenues with appropriate cost centers and GL accounts- Prepared and updated SLA files to keep track of billing accuracy and how quickly tasks were completed- Generated and validated Sales Orders based on client contracts and service agreements- Posted manual accrual entries during month-end close to account for unbilled revenue and expenses- Created and applied Credit Memos to adjust overbilled invoices and maintain accurate AR balances- Reconciled data across finance, operations, and sales to ensure timely and accurate billing- Maintained audit-ready documentation for all adjustments- Uploaded invoices to client portals (Coupa, SAP Ariba, ConocoPhillips, Tungsten)- Maintained and updated Bill-to/Ship-to customer profiles.

Education

• Savitribai Phule Pune University

  Master of Business Administration, Accounting and Finance

  2021 — 2023

• Savitribai Phule Pune University

  Bachelor of Business Administration, Accounting and Finance

  2018 — 2021