Shakirudeen Akinyemi
Technical Customer Support Advisor @IntouchCX
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WORK HISTORY
Technical Customer Support Advisor @IntouchCX
Winnipeg, MB, CA
Resolved 95% of technical issues on first contact across iOS/macOS, PCs, and mobile platforms.• Escalated unresolved technical issues following established protocols, achieving 85% resolution post-escalation.• Maintained 98% quality adherence through accurate documentation and active listening during customer interactions.• Used internal systems to monitor real-time support queues and respond proactively to peak volume demands.
EDUCATION
Ghana Institute of Management and Public Administration
Short course
Kwame Nkrumah University of Science and Technology, Kumasi
Bachelor of Science (B.Sc.)
TREBAS
Diploma
SKILLS
ABOUT SHAKIRUDEEN AKINYEMI
Past:$2M+ in Supply Contracts | 70+ Clients Served | 7+ Years in Customer Service & …
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