Shakir Jamali

About Shakir Jamali

Operational excellence is not about running systems harder — it’s about running them…

Experience

1. Senior Delivery Manager

   Tata Consultancy Services

   Oct 2022 — Present · Pune, IN

   Sr Delivery Manager for the large UK Bank managing Data portfolio projects in Enterprise Data Services (EDS) and Anti Financial Crime (AFC) portfolio, managing business worth 5+ Mn EURKey Responsibilities:* Project Planning and Execution, Developing and maintaining delivery timelines along with Resource management and Risk Management* Tracking project progress against timelines and quality standards, and taking corrective actions when needed.* Maintaining strong relationships with stakeholders, keeping them informed of project status and addressing their concerns.* Providing guidance, support, and mentorship to team members, fostering a collaborative and productive work environment.* Implementing quality assurance processes, monitoring metrics, and addressing any quality issues that arise.* Identifying areas for improvement in the delivery process and implementing changes to enhance efficiency and effectiveness.* Ensuring that the deliverables meets client expectations and requirements, fostering positive relationships and repeat business.* Managing project budgets and ensuring cost-effectiveness.

Skills

• Process Transitioning
• Resource Management
• Service Delivery Management
• Risk Management
• Pre-Sales
• IT Service Management
• Support Services Management
• Knowledge Management
• Unix Shell Scripting
• Onsite Coordination
• Service Delivery
• Leadership
• Key Client Relationships
• Application Support Services
• Itil Process Implementation
• Sdlc
• 24x7 Production Support
• Transition Management
• Outsourcing
• Project Management
• Application Support Management
• Itil V3 Foundations Certified
• Operations Management
• Sybase
• Onsite-Offshore Delivery Model
• Software Project Management
• Itil