Shakira Morgan

About Shakira Morgan

I help people understand and actually use the platforms they’re given. I specialize in enablement, training, and user education across CRM, CX, and SaaS platforms.My sweet spot? Creating onboarding experiences, training materials, and scalable resources that help users feel confident — fast. I’m here to make sure your product gets adopted and understood.Whether I’m training new users, creating knowledge base content, or working cross-functionally with Customer Success, Product, and Support, I bring clarity and structure to the user experience.Open to roles in Product Enablement, Customer Education, or Platform Training. Let\'s talk if you need someone who can turn complexity into clarity,

Experience

1. Onboarding Success Manager

   Sequoia

   Sep 2024 — Present · Tempe, AZ, US

   As an Onboarding Success Manager, I lead and manage multiple new client onboarding journeys, guiding HR teams through benefits administration setup and training within the Sequoia People Platform as well as partner with cross-functional internal teams to ensure a seamless transition from sales to long-term success.

Education

• Rowan University

  Bachelor of Arts (B.A.), Communication

Skills

• Direct Mail
• Conflict Resolution
• Word
• Direct Marketing
• Excel
• Client Services
• Conference Coordination
• Product Launch
• Advertising
• Account Management
• Integrated Marketing
• Creative Direction
• Crm
• Budgets
• Marketing
• Microsoft Excel
• Microsoft Word
• Public Relations