Shakil Ali

Account Management Specialist @E.ON

London, GB

As a Field Specialist at Eon, I deliver excellent customer service by understanding individual circumstances and working with customers to agree on suitable solutions to resolve their financial difficulties. A key part of my role involves promoting and upselling smart meters to customers, leveraging my communication and negotiation skills to highlight their benefits. Through these efforts, I’ve successfully driven sales, earning commissions while helping customers make informed decisions to better manage their energy usage. I also identify new tenants through direct interactions, maintain accurate records using electronic systems, and adapt to flexible working hours and locations, ensuring efficiency and customer satisfaction.