Shakia Johnson
Junior System Administrator | Help Desk | Active Directory | Microsoft 365 | Windows 10/11
- Role
- Technical Support Specialist at Choices Network Systems, Inc
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Shakia Johnson
IT Support Professional with 10+ years of verified, stable employment providing Tier 1–2 Help Desk support, end-user troubleshooting, and technical assistance across enterprise, remote, and regulated environments.Proven experience supporting Windows 10/11, macOS, iOS, Active Directory (AD), Microsoft 365, and endpoint security. Skilled in user account management, password resets, device setup, software installation, hardware diagnostics, and ticketing system workflows.Certified in CompTIA Security+, Google IT Support Professional Certificate, CompTIA A+, IT Fundamentals, Level 3 Repair Technician, and Scrum Master Alliance. Experienced delivering technical instruction and IT training, preparing users for certification and real-world system support.Known for reliability, documentation accuracy, adherence to SLA, and exceptional customer service, with a strong ability to translate complex technical issues into clear, actionable solutions.Currently employed with Coca-Cola, demonstrating operational accountability, compliance, and discipline, while actively pursuing growth in Help Desk, Junior System Administrator, Desktop Support, and IT Support roles.Core Expertise & Keywords:Help Desk Support | Tier 1 & Tier 2 Support | End-User SupportJunior System Administration | Active Directory (AD)| Microsoft 365Windows 10/11 | macOS | iOS | Software Installation | Hardware DiagnosticsRemote Technical Support | Ticketing Systems | Incident DocumentationEndpoint Security | User Account Management | Password ResetsIT Training & Instruction | Agile/Scrum | Customer-Focused Solutions
Experience
Technical Support Specialist
Jan 2022 — Present · US
As a Linux System Administrator at Grand Ole Hire, I manage and optimize our Linux infrastructure, focusing on server administration, security, and support.Key Responsibilities:1. Server Administration: I install, configure, and maintain Linux servers, leveraging Kickstart and interactive installations for RedHat Linux 7/8.2. User and Security Management: I create and manage user accounts, configuring services like DNS, NFS, and FTP while implementing robust security measures.3. Virtualization and Cloud Management: I build Linux Virtual Machines using VMware, OLVM, Azure, and AWS for efficient resource allocation.4. Vulnerability Assessment: I conduct regular scans for malware and security risks, proactively mitigating vulnerabilities.5. Enterprise Security: I deploy security technologies, including firewalls and vulnerability scanners, to safeguard our systems.6.**Package Management**: I manage software packages with RPM and YUM, ensuring systems are updated and secure.7.**Web Server Support**: I install and support Apache web servers on Linux.8.**Documentation and User Support**: I maintain comprehensive documentation and provide technical support to end-users.Through these efforts, I contribute significantly to the operational success and security of Grand Ole Hire.
Education
University of Maryland Global Campus
Bachelors, Cyber security policy and Management
2022 — 2024
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