Shakeema Saloane

Portfolio Manager @RESICAP

Manage a portfolio of 286 single family properties while serving as primary contact for new and existing clients• Onboard new clients via phone and email to facilitate a seamless transition while demonstrating excellent customer service to drive gross retention.• Handle client issues and assist with client facing communication in Customer Relationship Management (CRM) tools such as HubSpot and HoneyBadger.• Resolve discrepancies for all client accounts; Collected 100% on all direct market accounts and 97.5% for the entire portfolio increasing company revenue.