Shakeema Jackson
Manager, PwC | Front Office | Product Management | AI | SaaS
- Role
- Manager at PwC
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About Shakeema Jackson
Specializes in Front Office Transformation for large TMT, Retail and Utility organizations. She supports organizations through times of operational and digital transformation, with a focus on customer-outcomes and measurable business results. Leads and drives high performing teams across functional and technical acumen.
Experience
Manager
Nov 2018 — Present
Driving Business Growth Through Strategic Transformation Results-driven leader with a proven track record in front-office transformation, digital product management and mergers & acquisitions (M&A). With deep expertise in sales, marketing, and service operations, I help organizations modernize their go-to-market strategies, enhance customer experience, and drive revenue growth- Front Office Transformation: Spearheading digital and operational transformations across sales, marketing, and customer service to improve efficiency and customer engagement- Digital Product Management: Delivering innovative, customer-centric digital solutions that align with business objectives and market demands- Contract & Vendor Management: Optimizing supplier relationships, reducing risk, and ensuring contract compliance to support business operations- Contact Center Transformation: Modernizing customer service operations through AI, automation, and omnichannel strategies to enhance CX- M&A & Deals: Experienced in leading due diligence, integration, and operational synergy initiatives to maximize deal value.I thrive at the intersection of technology, strategy, and operations, partnering with executives and cross-functional teams to deliver measurable business impact. Let’s connect and explore how I can help your organization achieve its next phase of growth.IMPACT: Delivering Measurable Business Growth - Front Office Transformation: Architected a unified, data-driven front office ecosystem for a F500 telco- Product Development: Designed next-gen product offering for F500 retailer in a new emerging market (~$1B)- Vendor Management: Drove 20% reduction in annual OpEx through strategic sourcing and contract negotiation efforts for F100 SaaS company- M&A: Orchestrated a separation commercial strategy that generated $7B in annual revenue
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