Shakara G.

Trauma Survivor, Customer Advocate, Founder of Crown & Canopy

Role
Customer Retention Specialist at Spectrum
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Shakara G.

As a Global Retention and Performance Team Lead at Indeed Flex, I leveraged my skills in strategic planning, operations management, and team leadership to drive departmental success. I collaborated with management on policy development and implementation, evaluated resource needs, and managed resource deployment. I also planned, scheduled, and assigned work activities for personnel, conducted regular performance reviews, and provided constructive feedback. Additionally, I trained, coached, and mentored team members to foster a highly productive work environment. I have a certification in SQL from LinkedIn and a Life and Health Insurance License from the Texas Department of Insurance. I am passionate about delivering high-quality results and contributing to the company\'s vision and goals.

Experience

  1. Customer Retention Specialist

    Spectrum

    Jun 2025 — Present · US

Education

  • Huston-Tillotson University

    Bachelor of Fine Arts - BFA

    2013 — 2018

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Shakara G. — Customer Retention Specialist at Spectrum in Austin, TX, US | Unifers