Shakara G.
Trauma Survivor, Customer Advocate, Founder of Crown & Canopy
- Role
- Customer Retention Specialist at Spectrum
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Shakara G.
As a Global Retention and Performance Team Lead at Indeed Flex, I leveraged my skills in strategic planning, operations management, and team leadership to drive departmental success. I collaborated with management on policy development and implementation, evaluated resource needs, and managed resource deployment. I also planned, scheduled, and assigned work activities for personnel, conducted regular performance reviews, and provided constructive feedback. Additionally, I trained, coached, and mentored team members to foster a highly productive work environment. I have a certification in SQL from LinkedIn and a Life and Health Insurance License from the Texas Department of Insurance. I am passionate about delivering high-quality results and contributing to the company\'s vision and goals.
Experience
Customer Retention Specialist
Jun 2025 — Present · US
Education
Huston-Tillotson University
Bachelor of Fine Arts - BFA
2013 — 2018
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