Shakara Best

About Shakara Best

Results-driven HR professional with extensive experience in employee relations, investigations, payroll, state setup, benefits, and HRIS. Committed to enhancing organizational performance through proficient people management and fostering a supportive work culture. My reputation is built upon my unwavering focus on detail, proactive approach to planning, and the capability to work with a sense of urgency while preserving integrity. Passionate and dedicated to developing impactful HR strategies and promoting a collaborative work environment. I possess a resolute determination to enhance organizational success by employing effective people management strategies. Let\'s connect and explore potential opportunities to discuss how I can support your organization in achieving its HR goals.

Experience

1. Senior Human Resources Business Partner

   Abp Solutions

   Sep 2022 — Present

   Lead daily HR operations for a portfolio of BPO clients, supporting onboarding, employee relations, performance management, benefits, compliance, and workforce planning- Provide high-quality support for employee inquiries, policy interpretation, and HRIS management, contributing to improved client satisfaction and a more streamlined HR experience- Mentor and manage a cross-functional HR team to deliver consistent, policy-aligned practices and maintain operational excellence- Launch targeted engagement initiatives and pulse surveys, generating actionable insights that helped drive retention across client workforces- Partner with stakeholders on workforce data analysis, enabling proactive talent and performance planning- Maintain HRIS systems, ensuring accurate employee records and generating timely reports on key HR metrics, including retention, engagement, and workforce data to support daily HR operations.

Education

• Caldwell University

  Master of Business Administration - MBA

• Kean University

  Bachelor's degree

  2014 — 2018