Shajil Pathu

About Shajil Pathu

17 years of Professional SAP consulting experience with 12 end to end SAP CRM Projects. •Worked as Solution Architect in highly integrated SAP and non SAP system environment.•Multiple Large scale Global Project experience in SAP CRM 7.0/ CRM 6.0/5.0/4.0/3.X projects.•13 years of SAP CRM experience with specialization in CRM TPM / CRM Service through multiple channels.•Excellent Global Business Process exposure to TPM & Service Industry best Practices.•Trained & Certified in SAP CRM TPM & Service and Customer Support applications by SAP America.•Expertise in CRM TPM Execution, Conditions & Rebates in TPM, Funds Management and Trade Claims Management.•Hands on configuration experience with CRM Service, Customer Interaction center( web client), Channel Service, return & repair order services along with pricing. •Strong in integration of SAP CRM Service with other SAP solutions- SAP ECC, BW & APO through CRM middleware and other integration solutions built on SAP XI/ Netweaver.•Served as Subject Matter expert to several clients on implementation strategy, solution design, integration architecture and scope management.•Excellent trouble shooting and problem solving skills in large data volume projects.•Good understanding of SAP CRM Call Center Solutions integrating to CTI with rule modeler.•Successful in mentoring Clients on Best practices, configurations & customization enhancements.•Strong in business analysis with excellent written and oral communication and presentation skills.•Thorough exposure to SAP Best Practices methodologies for accelerated implementation.Specialties: SAP CRM TPM, Marketing & CRM Enterprise Service with Call Center Solutions

Experience

1. SAP Crm 7 0 Functional Solution Architect with Hybris Portal & Hana

   Johnson & Johnson

   Apr 2013 — Present · NJ, US

   A CRM 7.0 EHP3 project involving a global roll out of CRM Bids & Tender Functionality along with Customer Interaction Center to support Johnson & Johnson customer community across the world. The overall solution involves CRM 7.3 with ECC 6.0 as ERP backend, SAP BI With HANA as reporting platform, APO as supply chain planning solution, FSCM as the Collections and dispute management solution and Hybris portal as the customer facing web portal solution. The design of the global template incorporates multiple country requirements built into a robust and scalable platform for future regional rollouts.

Education

• Bharathiar University

  B.Tech, Electronics & Communication

  1986 — 1990

• Bharathiar University

  MBA, Marketing & Systems

  1993 — 1995

Skills

• Abap
• Sap
• Sap Erp
• Sap Bw
• Erp
• Business Process
• Sap Netweaver
• Business Intelligence
• User Interface
• Project Management
• Software Project Management
• Sap Bi
• Sap Srm
• Sap Sd
• Webdynpro
• Idoc
• Pre-Sales
• Sap Xi
• Legacy Systems
• Bapi
• IT Strategy
• Sap HR
• Enterprise Software
• Databases
• Sap Portal
• Sap Solutions
• Sap Mm
• Data Migration
• Solution Architecture
• Ecc
• Master Data Management
• Middleware
• Master Data
• Sap Implementation
• Sd
• Integration
• Sap Crm
• Crm
• Business Analysis