Shajan Williams
Client Services Executive & Campaign manager at Deloitte Digital
- Role
- Associate 4 at Deloitte Digital
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shajan Williams
Living as a learner with quest for opportunity and platform where can throttle life and…
Experience
Associate 4
Dec 2021 — Present · Chennai, IN
As a client services executive & campaign manager, I’m working with the Inside Sales department of the client News Corp Australia. As the role helps me to provide my deliverables with improvement to the system by collaborating with responsible teams. This improved my team skills while utilizing tools like AWS, GAM and Salesforce. Some of my key deliverables are: • Resolving complaints promptly while maintaining professionalism and competence. • Supporting sales team members with their queries to drive growth and development. • Interacting directly with stakeholders across multiple departments to meet objectives. • Quality checking the campaign that are to be published in the newspaper and digital environment to ensure that they comply with the standards. • Conducting training sessions for new employees related to the business operations. • Collaborating with internal teams to ensure client requirements were met as scheduled. • Track campaign progress and ensure they meet their objectives. • Identifying challenges and optimizing the campaigns on its flight. • Maintained accurate records of all client interactions utilizing appropriate software systems.
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