Shajahan Sheikh
Regional Manager -APAC ,Middle East & Africa -OTC
- Role
- Regional Manager Order to Cash Apac at Diebold Nixdorf
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shajahan Sheikh
A seasoned professional with over 28 years of diverse experience spanning Customer Operations, Credit & Collections, and Process Management across the Banking and Telecom sectors. Currently serving as Regional Manager – OTC for the APAC and Middle East region at Diebold Nixdorf, overseeing the full spectrum of Order-to-Cash operations including order execution, billing, collections, and cash application. This strategic role is central to driving operational excellence, enhancing customer satisfaction, and optimizing financial outcomes across a dynamic regional landscape.Career Highlights- Diebold Nixdorf (APAC and Middle East): Spearheading OTC operations to ensure seamless customer order fulfillment and financial integrity across multiple markets- QS Cert (Middle East): Led Sales & Marketing as Business Development Manager for a startup ISO certification firm; architected digital strategy across Middle East, India, Canada, and Saudi Arabia- ICICI Bank (India): Held the role of AGM – Mortgage & Home Loans for Gujarat and MP, driving regional growth and customer engagement- Vodafone Idea Ltd (India): As **Country Head – Credit & Collections**, managed PAN India enterprise receivables across Mobility and Non-Mobility segments, including B2B, B2C, and IoT portfolios.Core Competencies- Leadership in Receivable management, customer service delivery and team management- Development of service standards and operational procedures- SLA adherence, escalation resolution, and lifecycle management- Multilingual communication and cross-cultural collaboration- Strategic thinking with a proactive, solution-oriented mindsetProfessional Ethos:Known for fostering high-performance teams and cultivating a positive work culture. Adept at balancing strategic oversight with hands-on execution, ensuring business goals are met with precision and agility.
Experience
Regional Manager Order to Cash Apac
May 2025 — Present · Mumbai, IN
Oversee end to end OTC operations across APAC, Middle East and Africa region ensuring seamless execution of customer orders, billing, collections and cash application process and driving operational efficiency, customer satisfaction and financial performance.
Education
KK Wagh college of Engineering Nashik
Bachelor of Engineering - BE, Electronics
1991 — 1997
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