Shaivi Gupta

About Shaivi Gupta

I have 2 years of experience as a Technical support engineer with good communication skills and tech support knowledge.I have 9 months of experience in Manual Testing, Functional testing.Performed different types of testing like Functional testing, Sanity Testing, Regression Testing, Retesting, Browser Compatibility Testing.Clear idea about Software Development Life Cycle as well as familiar with Software Testing Life Cycle. Good experience in analyzing the User stories in Sprint Backlog. Analyzed Test Scenarios, design Test cases, and defect analysis.Execute the test cases to meet customer requirement.Experience in defect log using defect management tool such as JIRA and prepared daily test status reports.Interacting with the developers to make sure that they have understood the issues and proactively involved in Defect review meeting, work with software developers and project support teams.Good knowledge in Re-testing and defects fixed by developer.Business Requirements with test CasesExperience building Custom Objects, Reports Dashboards, Tabs, Tags and Components. Identify Relationships of Salesforce Custom Objects, Master-Detail Relationships, Lookup Relationships and Junction Objects. Knowledge of using declarative features like Validation Rules, Workflows, Approval Processes and sharing rules automation for satisfying complex business process automation. Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards. Knowledge of Apex language, Apex Trigger, Apex Class, Asynchronous Apex and Visual Force(Page, Component and Controllers). Knowledge of JavaScript,HTML,CSS,BOOTSTRAP,TALLY.

Experience

1. Technical Support Engineer

   HCLTech

   Dec 2023 — Present · Lucknow, IN

Education

• Chhatrapati Shahu Ji Maharaj University

  Bachelor of Commerce - BCom

  2018 — 2021