Shaista Pirani
Product Governance_Co-Lending
- Role
- Deputy Manager (Associate Strategic Alliances Co-lending Product) at Dcb Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shaista Pirani
A result-oriented Deputy Manager with more than seven (7) years of experience in the Customer Services, Co-lending, Operational processes & Banking Sector. Proficient in handling a team of 5 members for personal loan processing in PAN India Level from customer onboarding to exit including, scrutinizing the sanctioned files as per the sanction conditions, processes and compliance. Proven abilities in FTR processing and ensuring TAT to deliver the best customer experience, and collaborating with the internal teams to find innovative solutions to process issues. Demonstrated excellence in handling executive escalations, assisting clients via calls and emails, as well as analyzing customer income & expenses. Outstanding analytical abilities with problem-solving, decision-making, and interpersonal skills. Efficient queue management and maintaining highest accuracy.
Experience
Deputy Manager (Associate Strategic Alliances Co-lending Product)
Jun 2021 — Present · Bengaluru, IN
Defining customer journey and assist teach team in development to bridge the gap between Business & Co-lending/Business partner• Reviewing End to End process of customer journey right from origination, prescreening, underwriting, monitoring, collections.• Reducing friction between team by placing automation wherever possible.• Resolving exceptions identified by coordinating with internal Ops team and Co-lending/Business partner.• Preparing Memos/Notes on monthly basis which includes the exceptions identified and its corrective/preventive actions.• Reviewing and Maintaining branch operations tracker & ensuring resolutions on the discrepant/open items.• Working closing with cross functional team for implementing the designed product as desired.• Participate in the SOP (Standard Operating Process) meetings to ensure smooth & accurate flow of information between the front end & support functions.• Identify and eliminate barriers impacting accuracy, productivity, and quality of the product.• Handling customer escalation and providing RCA for the queries raised by the customers.• Ensuring complete resolution of customer complaint/query/service requests like NOC issuance, Bureau rectification, etc.
Education
St. Thomas Academy
SSC
2005 — 2006
Valia college of Arts Science & Commerce
TYBcom, Commerce
2010 — 2011
IITC
IATA
2014 — 2015
Valia college of Arts Science & Commerce
HSC
2007 — 2008
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