Shainy Augustine

Crew Member @Tim Hortons

Providing exceptional customer service by warmly greeting guests, addressing inquiries, and delivering information about procedures and policies.• Efficiently fulfilling customer orders by adhering to established quality standards, maintaining high customer satisfaction, and ensuring the accurate and timely preparation of orders to consistently meet the 10-minute delivery target.• Following company standards and guidelines, such as Tim Hortons’ protocols, when preparing products and ensuring compliance with all equipment operating procedures.• Addressing and resolving customer complaints regarding sales and service in a professional and timely manner.• Processing payments through various methods, including cash, checks, credit cards, vouchers, and automatic debits, while ensuring accuracy in transactions.• Delivering fast, efficient service in the drive-thru, consistently meeting the 22-25 second handoff time.• Issuing receipts, refunds, credits, or change to customers, maintaining precision in all financial dealings.• Collaborating effectively with team members to foster a cohesive and efficient work environment, contributing to overall operational success.• Maintaining a welcoming and supportive atmosphere to enhance customer experiences and ensure satisfaction with provided services.