Shaina Saherwala
Customer Service Advisor @Almero Student
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WORK HISTORY
Customer Service Advisor @Almero Student
Oxford, GB
Partnered with marketing and leasing teams to align customer communication strategies with occupancy and retention goals across student accommodations.Enhanced student engagement by planning and executing on-site campaigns and events, contributing to increased tenant satisfaction and positive reviews.Streamlined collections and inquiry-handling processes, reducing outstanding rent by 90% and improving service resolution time by 50%.Collaborated cross-functionally with operations and marketing teams to create cohesive communication touchpoints that strengthened the brand’s community-driven positioning.
EDUCATION
Oxford Brookes University
Msc in Marketing & Brand Management , Marketing & Brand Management
SDJ International College
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
Lourdes Convent High School - India
Higher studies , Commerce
ABOUT SHAINA SAHERWALA
Marketing is where strategy meets storytelling and that intersection is where I…
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