Shaina Shapera
Project Manager @Cone Health
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WORK HISTORY
Project Manager @Cone Health
Greensboro, NC, US
Managed Left Without Completing Care and Patient Journey throughput work, including development of KPIs and dashboards, communication to leadership teams, drafting of strategy playbook, facilitation of two retreats, and continuous task and issue resolution•Successfully coordinated the merger of two True North Metric legacy teams to improve collaboration, resulting in 30 percentage point improvement in handoff compliance and nine percentage point improvement in Arrival to Triage Start within 20 minutes compared to 2024 weekly performance among impacted sites•Collaborated with Ambulatory, Medical Group, and health system senior and executive leadership to form access strategy, including creation and analysis of survey with over 550 responses, facilitation of focus groups, and workshop planning•Designed pilot for performance-based reward and recognition for high-performing Emergency Departments and community pharmacies•Collaborated with Lean Transformation Coaches to build Lean model for Ambulatory Administration team, resulting in 40 teammates trained in Lean problem-solving techniques•Coached four participants from the New Leader Experience program in people management, emotional intelligence, and professional improvement
EDUCATION
The London School of Economics and Political Science (LSE)
Economics
Emory University
Bachelor of Arts - BA, Economics; Human Health; Russian
University of Michigan School of Public Health
Masters of Health Services Administration
SKILLS
ABOUT SHAINA SHAPERA
Specializing in provider-payor relationships, value-based care, ambulatory services, and population health, Shaina uses her expertise to elevate healthcare quality for her organization and community.Prior to moving to North Carolina in 2022, Shaina was a Project Specialist and Administrative Fellow at Hartford HealthCare, where she was responsible for the success of diverse quality and safety projects throughout care environments.Shaina became a Certified Leadership Coach after completing Positive Coaching Solutions Leadership Certification Program. Compassionate and collaborative, she enjoys combining coaching methods with her project management experience to help clients accomplish their goals.Shaina earned her MHSA from University of Michigan School of Public Health, where she was awarded the Dean’s Scholarship. She earned her Bachelor of Arts degree with Highest Honors in Economics and Human Health from Emory University.Outside of work, Shaina enjoys live music, travel, and yoga.
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