Shaima Saleh
- Role
- Senior Manager - Global Customer Service Information Technology at FTI Consulting
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Shaima Saleh
I’m a strategic operator and execution partner — someone who thrives in high-stakes…
Experience
Senior Manager - Global Customer Service Information Technology
Apr 2021 — Present
Manage several globally distributed Centers of Excellence focused on AV Support, Event Management and Engagement Management including, but not limited to, the following core services: • Ensure that an event host can effectively manage an event through its lifecycle • Provide scalable support for internal conferences such as All SMD, ExCo, Board of Director, Global Townhalls etc. • Ensure self-service/good practice documentation is in place for common internal scenarios • Publish firm-wide guidance and standards for event planners • Establish and operate planning and support model for special/complex events • Provide cross segment support and facilitation of key events and coordination on FTI-wide events • Mapped stakeholders for steering committees and business relationship management • Improve communication between IT and the business via different channels to upper management • Evolution and management of complaints management process into Customer Insights • Establishment of trust and improvement of perception of IT • Establishment of relationship management process to widen the capture of data across all of Core Operations • Research, review, analyze the effectiveness and efficiency of existing processes, and develop strategies for enhancing or further leveraging these processes • Look for opportunities to leverage technology to achieve business objectives • Identification of engagement opportunities cadence and content • Ownership of the Customer Satisfaction Survey
Skills
- Voip
- Laptops
- Wan
- Comptia
- Technical Support
- Program Management
- System Deployment
- Dns
- Blackberry Enterprise Server
- Windows 7
- System Administration
- Servers
- Group Policy
- Windows
- Microsoft Exchange
- Bmc Remedy
- Active Directory
- Databases
- Operating Systems
- Networking
- Computer Hardware
- Management
- Software Installation
- Windows Xp
- Hardware
- Lan-Wan
- Xp
- Security
- Printers
- Leadership
- Training
- Vpn
- Routers
- Help Desk Support
- Network Administration
- Team Leadership
- Software Documentation
- Microsoft Office
- Troubleshooting
- Sharepoint
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.