Shaima Nishaat
Customer Success @ ServiceNow | ITIL® 4 Certified | ServiceNow Certified System Administrator | Growth & Marketing | Bengaluru
- Role
- Customer Success Guide at ServiceNow
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shaima Nishaat
As a Customer Success Guide at ServiceNow, I focus on driving product adoption, seamless…
Experience
Customer Success Guide
May 2025 — Present · Bengaluru, IN
Customer Onboarding: Empower new customers by introducing them to key resources through engaging webinars and tailored 1:1 sessions, ensuring a smooth start to their ServiceNow journey.2. Adoption Advocacy: Act as a trusted advisor and advocate for customers, guiding them on how to effectively deploy and adopt purchased products to meet their unique business goals.3. Proactive Enablement: Direct customers to relevant tools, documentation, and support channels to maximise their ServiceNow experience and drive continuous value.4. Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve challenges, and elevate the ServiceNow platform’s impact in the market.5. Best Practices & Workshops: Promote and support customer participation in workshops focused on governance, adoption strategies, internal champions, and platform maturity.6. Escalation Management: Resolve escalated issues swiftly by coordinating with cross-functional teams while maintaining strong customer engagement and satisfaction.
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