Shailvi Agarwal
Analyst
- Role
- Graduate Trainee at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Shailvi Agarwal
As a detail-driven and ambitious professional, I\'m passionate about leveraging my skills…
Experience
Graduate Trainee
Feb 2025 — Present · Lucknow, IN
Troubleshoot and resolve L2-level technical issues, ensuring minimal downtime for users- Provide expert guidance on system configurations, network setups, and software applications- Collaborate with L3 engineers and other IT teams for escalations and advanced problem-solving- Maintain detailed documentation of issues, resolutions, and best practices for future reference- Deliver exceptional customer service, ensuring user satisfaction through timely and effective support.
Education
Study Well Public School
Intermediate
2020 — 2021
University of Lucknow
Bachelor of Commerce - BCom
2021 — 2024
Study well public school
Highschool
2018 — 2019
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