Shailesh Rajput
Customer Success Manager-Global- Delivering superior customer experience | Helping customers to monitor their goals, usage and outcomes, and provide ideas on how to improve ROI.
- Role
- Customer Success Manager at Palo Alto Networks
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Shailesh Rajput
Customer Success professional with 8+ years of experience helping Enterprise customers…
Experience
Customer Success Manager
Aug 2023 — Present · US
I manage diverse Palo Alto Networks products, including Prisma SASE, Prisma Access, Prisma Cloud, SD-WAN, ADEM, and PAN-OS firewall solutions. My role is pivotal in guaranteeing a seamless experience for both premium and standard customers with our renowned firewall products.My responsibilities extend to leading regular cadence calls with clients, where I provide comprehensive onboarding assistance, deliver proactive insights, offer continuous guidance, and ensure optimal product adoption. Additionally, I handle personalized upgrades, assist with renewals, and oversee cases, product escalations, and customer feature requests.Presently, I oversee accounts spanning 35 regions in the Americas, with a primary emphasis on 20 Tier-I high-touch customer accounts, generating an Annual Recurring Revenue (ARR) of USD and above
Education
Graduate School of Business , Nipaniya, Indore
Bachelor of Commerce - BCom, Taxation
2011 — 2014
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