Shailja Shree
Operations Executive
- Role
- Operations Executive at Canara HSBC Life Insurance
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Shailja Shree
At Canara HSBC Life Insurance, I am a Results-driven Operation Professional with expertise in Group Helpdesk management, email query resolution, PAN case reviews, Clear PFR, and MIS reporting. Skilled in streamlining processes, ensuring compliance, and enhancing customer experience through efficient query resolution and data-driven insights. Adept at managing high-volume operations with precision, optimizing workflows, and contributing to business efficiency. Proficient in MIS reporting and analytics, supporting strategic decision-making and continuous process improvement. Passionate about leveraging technology, driving operational excellence, and delivering value through innovation and efficiency. With a Bachelor\'s in Computer Applications, I bring a blend of technical savvy and strategic planning to operational challenges. My contributions to training initiatives have fortified team competency and operational excellence. At my core, I strive to leverage communication skills and IT knowledge to foster continuous improvement and innovation in the insurance sector.
Experience
Operations Executive
Jan 2025 — Present · Gurugram, IN
o Managing the Group Helpdesk, ensuring prompt resolution of queries and issues.o Handling and responding to email queries.o Reviewing and processing PAN cases with a focus on compliance and accuracy.o Managing Clear PFR processes to ensure smooth and timely case resolution.o Handling MIS reports, ensuring accurate data tracking and analysis.o Collaborating with internal teams to streamline query resolution and improve customer experience.o Ensuring adherence to company policies and regulatory compliance while handling customer requests.o Maintaining detailed records and documentation for audit and reporting purposes.o Assisting in process improvement initiatives to enhance operational efficiency.o Providing excellent service and support, contributing to high satisfaction levels.
Education
College of Commerce
BCA
2020 — 2023
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