Shailja Agrawal
Actively looking for Program Manager opportunities in Seattle Area | Ex- Amazon
- Role
- Program Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shailja Agrawal
JIRA, Project Management, Scrum and Agile Methodologies, SQL, DMAIC, Lean Six Sigma, ASANA, Strategic Planning, Stakeholder Management, Performance Monitoring, Vendor Management, Process Improvement, Resource Allocation, Quality Assurance
Experience
Program Manager
Oct 2024 — Present · Seattle, WA, US
Managing a strategic initiative with the Amazon Pets team, collaborating with a key partner to introduce 500-800 new ASINs to our catalog. This expansion in the pet category is projected to generate approximately $80 million in revenue during its inaugural year• Analyze and interpret new feature requirements, then create and monitor SIMs for technical teams (including variations and Catalog Quality and Listing Standards). This process ensures the successful onboarding of third-party vendor on Seller Central• Coordinate with cross-functional teams including QA, Tech, Customer Support, Marketing, and Legal to plan and track launch readiness milestones and tasks using ASANA• Assist Customer Service Associates (CSAs) in efficiently managing and resolving refund-related issues for the Pets team. Develop and implement a comprehensive feedback mechanism to enhance overall customer experience.
Education
Indian Institute of Information Technology, Design and Manufacturing, Jabalpur
Bachelor of Technology (BTech), Electronics and Communication Engineering
2011 — 2015
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