Shailey Khanna
Senior Customer Success Manager at SingleStore | SPJIMR’19
- Role
- Senior Customer Success Manager at SingleStore
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shailey Khanna
Currently working as a Senior CSM at SingleStore for the International EMEA region. Have previously been associated with SaaS/Service product success and sales across different industries responsible for building new business relationships and Account Management.An engineer by background, I\'ve pursued Marketing Management from S.P. Jain Institute of Management and Research, Mumbai. My corporate expertise lies in the area of Solution sales, Key account management, Analytics (user generated content analysis & data visualization) Campaign & Product Success.I’m passionate about social work (NSS & NGOs), marker art and traveling!
Experience
Senior Customer Success Manager
Apr 2025 — Present · Bengaluru, IN
Managing the EMEA South book of business for strategic and enterprise customers, ensuring high levels of satisfaction• Conducting regular Executive Business Reviews (EBRs) with business and C-level stakeholders to align on goals• Responsible for escalation management and coordination with internal teams to drive customer success and achieve growth targets• Driving metrics like NRR, quarterly churn and ARR growth across book of business• Responsible for renewals for set accounts with annual growth targets• Responsible for upskilling customers and teams to achieve combined goals
Education
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration - MBA, Marketing
2017 — 2019
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor of Technology - BTech, Electronics and Telecommunication Engineering
2013 — 2017
Cornell University
Marketing Immersion, Marketing
Calcutta Girl's High School
Physical Sciences
2000 — 2013
Skills
- Social Services
- Arts & Crafts
- Event Management
- Java
- Microsoft Office
- Engineering
- Office Administration
- C
- English
- Public Speaking
- Event Planning
- Team Building
- Core Java
- Microsoft Word
- Electronics
- Paper Prototyping
- Teamwork
- Teaching
- Team Management
- Business Development
- Powerpoint
- Microsoft Excel
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