Shailesh Singh Thakur

About Shailesh Singh Thakur

With a robust background in international sales and focus on customer experience transformations, my tenure at NICE Ltd has been marked by securing one of the largest deals from a global BPO, underpinning my commitment to growth and excellence in the digital world. Spearheading strategic business initiatives, I have been recognized for inspirational leadership and empathy, driving sales and growth targets across Enterprises and IT/ITES accounts worldwide.My approach is rooted in developing impactful sales plans & strategies, negotiating profitable contracts, and fostering thought leadership through active market engagement. The accolades I\'ve received, such as the \'President Cup\'\'Sales Person of the Year\', ‘Leaders for Growth, reflect our team\'s collaborative efforts in driving revenue and establishing long-term customer commitments. These achievements, alongside my proficiency in empathetic leadership, have solidified my reputation as a trusted advisor and strategic sales director in the technology sector.* Launched Startups, Business Practices & piloted businesses into International marketplaces.* Over 25 years of diverse experience in India, Middle East & Africa. Pursued business opportunities in USA, UK, Asia-Pacific. Generated business from scratch to millions of USD.* Bestowed with honors including ‘President Cup’, ‘Sales Person of Year’, ‘Leaders for Growth’, ‘Domain Leadership’, ‘Exceptional Effort’, ‘Group Director Award’, ‘Best in Sales’, ‘Best Prodigy’ etc.* Successful track record driving revenue and enhancing profit contributions. Ability to evangelize vision & secure long-term customer commitments.* Utilize creativity, leadership and teamwork to consult, design, sell, execute solutions that create customer value.* Best-performing, self-starter with a natural ability to accelerate growth & expansion, capitalize emerging opportunities and propel organization to the top tier of its industry.* Proven record of accomplishments piloting and driving CCaaS, Contact Center, Customer Experience (CX), Digital, AI, Analytics, SaaS and other ICT solutions into new verticals.* Strong customer focused mind set, capable of sustained engagement at senior most levels and be the trusted advisor to clients.* Secured significant deals from diverse verticals including BPO’s, Government, Telco’s, BFSI etc.* Relentlessly pursues success and results. Enterprising, business focused, persuasive, composed with right attitude & a professional management style.* Excellent overall business acumen & leadership, impeccable integrity & commitment.

Experience

1. Regional Sales Director

   NiCE

   Aug 2019 — Present · Bengaluru, IN

   Responsible for Portfolio Sales that drive Customer Experience Transformation in Digital world (digital & voice). Drive Sales & Growth Targets covering Strategic IT/ITES Accounts, Enterprise’s & BPO’s globally.√ Awarded ‘President Cup’ and ‘Sales Person of Year 2020’. Given additional responsibilities including spearheading strategic global BPO’s and briefly managing Middle East territory. √ Secured one of the Largest Deal from a Global BPO. √ Provide thought leadership through constant engagement with the market, community and customers.√ Develop sales plan & strategies. Secure large and complex deals. Negotiate profitable contracts, terms and conditions.√ Create new revenue opportunities & proactively drive market share. Spearhead strategic opportunity management & sales discipline. √ Develop & maintain relations with key stakeholders. Promote & sell solutions to C-level executives including Chief Technology Officers, Transformation & Customer Experience Leaders, Business & Vertical Heads etc. Establish a referral network.√ Expand customer base, displace competition, collaborate on cross-territory opportunities & manage global RFP\'s.√ Promote the value & competitive advantages of NICE’s portfolio (CCaaS, Digital, Analytics, AI, WFO etc.).√ Grow network of channel partners to drive sales. Drive funnel generation, leverage marketing & targeted campaigns. √ Drive customer satisfaction, provide feedback, reports, and presentations to Leadership Team. √ Oversee success of delivery & support. Promote trust, enhance company’s reputation, instill a culture of operational excellence within the unit and contribute to a market leadership position.

Education

• Indira Gandhi National Open University

  MBA, PGDM, PGDMM, Management & Marketing

  1999 — 2001

• Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

  PGDTM (Post Graduate Diploma in Telecom Management), Telecom Management

  1996 — 1998

Skills

• Strategy
• Channel Partners
• Business Strategy
• Team Management
• Pre-Sales
• New Business Opportunities
• Leadership
• Account Management
• Solution Selling
• Business Planning
• Telecommunications
• Business Development
• Management
• Key Account Management
• Sales Operations
• Training
• New Business Development